Terms & Conditions

This website site is owned and operated by The Children’s Shoe Company Limited (known for the purposes of these terms as ‘TCSC’), a company registered in England and Wales, under company number 08125266.

These Terms & Conditions govern your use of the TCSC website. By visiting TCSC you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Availability And Delivery Times
We do our best to ensure availability of all products listed on our website and try to despatch all items within the indicated time. If there is a delay we will inform you of this and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

If you plan to visit the shop based on products and stock levels shown own line, you must accept that whilst we try to keep all details up to date, occasionally errors do occur. Where possible we can place special orders if a particular product/size is out of stock. This will be subject to availability of stock from the supplier.

TCSC has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out promptly. Please bear in mind weekends and bank holidays when the shop is closed. You have the right to cancel delayed orders at any time prior to dispatch and can do this by contacting sarahandlisa@thechildrensshoecompany.co.uk

Occasionally we have to withdraw an item because it is no longer available. If this affects your order we will inform you as soon as possible and offer you an alternative if one is if available.


TCSC warrant that goods purchased through the site will be of a satisfactory quality and reasonably for for the purpose for which goods of that nature are commonly supplied.

The total liability of TCSC for any claim howsoever caused shall not exceed the price of the goods supplied by TCSC to the customer. TCSC shall not be held liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. TCSC cannot accept any liability for a failure to comply with instructions specifically stated on the website. The customer’s statutory rights are not affected by this statement.

TCSC endeavours to check the accuracy of the information on this website. However, TSCS cannot guarantee such information will be error free and the customer acknowledges that information published on this web site may include inaccuracies and typological errors. TCSC shall not be liable for any reliance on any of the information on this site, nor liable to any person for any loss or damage, whether direct, indirect or consequential, which may arise from the use of any of the information contained in any of the materials on this website.

We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

Computer Viruses and Defects

Every effort is made to ensure that this website is free from viruses or defects. However, we cannot gurantee that your use of the website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that you screen out anything that may damage it. TCSC shall not be liable to any person for any loss or damage which may araise to computer hardware or software as a result of using this website.

By using this site, you undertake not to attempt to misuse it in any way, including but not limited to the introduction of viruses, or any other malicious or harmful material, hacking, denial of service attacks, etc.

Products, Prices & Content

Prices are correct at time of publishing and include VAT where applicable. It may be necessary to change prices from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Prices on the site may differ from prices in store.

Prices, product descriptions and specifcations are checked to the best of our abilty, and whilst every effort is made to make them accurate, no responsibility will be accepted for errors or omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.


TCSC has taken every care in the preparation of the content of this website, in particular to ensure that all products have been fairly described and portrayed but slight variations may occur. All measurements are approximate and colour reproduction is as close as normal publishing processes will allow. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

You are of course fully protected by our returns policy, and we will always try to rectify any mistake as swiftly as possible and to the customer's satisfaction.


Your order constitutes an offer to us to purchase the goods. After placing your order, you will receive an acknowledgement by email from us that we have received it. Please note that this acknowledgement does not mean that your order has been accepted. When we accept your order, we will notify you by sending an email confirming that the goods have been dispatched. Your order is only deemed to have been accepted by us on dispatch of the goods.

All prices are displayed inclusive of VAT. In the case of incorrect price listing, where the correct price of an item is higher than that stated on the site, we will normally, at our discretion, either contact you prior to dispatch for instructions or reject your order and notify you of such rejection

All items supplied to the customer remain the property of TCSC. until final payment of all sums owing in respect of those goods has been received in full by us.

Comments and complaints

If you wish to comment or complain about any aspect of your dealings with us please drop us an email to Sarahandlisa@thechildrensshoecompany.co.uk. We will reply within five working days of receipt.


All rights, including copyright, for this website are owned by or licensed to TCSC. Any use of this website or its contents, other than for your own personal, non-commercial use is prohibited without the permission of TCSC.

You may not modify, distribute or re-post anything on this website for any purpose.

Access to the website is permitted on a temporary basis. TCSC reserves the right to suspend access to, or withdraw all or any elements of the website, and to restrict access to some parts to registered users only.

TCSC shall have no liability for unavailability of the site. TCSC reserves the right to make changes to the website at any time without notice.


All items are subject to availability. Our system has been designed to only allow you to order products that we have in stock. However, in the event of an error and your desired product not being available, we will inform you by email within 3 working days of receipt of your order.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. TCSC shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

You agree to accept full responsibility for all activities that occur under your account or password.

Delivery and charges

If you order before 12 pm on a working day, we will aim to dispatch your order the same day for next day delivery, although orders can take 2-5 working days to be delivered. Orders placed on a non working day or after 12 pm on a working day should be dispatched the next working day (for our purposes a "working day" is Monday to Friday, not including bank or public holidays).

Delivery times may vary depending on the exact location that the goods are to be delivered to. We are unable to deliver the next day or offer AM/PM time slots to addresses in Northern Ireland, the Highlands and Islands and the more remote parts of the areas that we deliver to.

Acknowledgement and acceptance of your order

We require an email address upon registration, and we will use this email address to acknowledge receipt of your order.

Your order will not be confirmed as accepted by TCSC until despatch of the product(s) ordered.

Links to other websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. TCSC cannot accept any liability in respect of the use of these websites.

Other terms and conditions

There may be terms and conditions on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website. These additional terms and conditions include, but are not restricted to, loyalty programme, registering to receive our newsletters, returns policy, privacy policy.

It is your responsibility to read these terms and conditions. You will be required to tick a box to show that you have accepted these prior to completion of your order.

Changes to terms and conditions

We reserve the right to change these terms and conditions from time to time and recommend that you look through them on a regular basis.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your statutory rights.