Delivery Policy

Delivery Policy

We aim to process orders within 1 to 2 working days. Please find below estimated delivery times and costs below:

Region                                 Delivery Time                                    Cost

UK                                         3 to 5 working days                            £4.95

Europe                                  3 to 7 working days                             £9.95

Rest of World **                    3 to 7 working days                             £17.95  

**International orders over 2kg may incur additional charges. If this case arises, we will be in touch to discuss your delivery options and any applicable charges.

Orders are either sent 1st class tracked through Royal Mail or via myHermes Courier Company. Rates include postage, packing and insurance.

If you would like to expedite an international order, please contact us at +44 (0) 1628 290212 or to discuss other shipping options and prices.

Please note that if your order is to be delivered to a country outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.

We're pleased to offer free in-store pick-up through our click and collect service.

As always, if you have any questions or need your order urgently, don't hesitate to call or email.

Returns Policy

Returns Policy

1. Statutory cancellation right

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have seven working days starting from the day after receipt to notify us of your intention to cancel the contract with us (ie if you wish to return the goods that you ordered from us). A working day means Monday to Friday not including bank or public holidays. You will receive a full refund of the price paid.

You must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.

If you cancel the contract in accordance with this provision we will process a full refund as soon as possible and in any event within 14 days. This will not include postage costs.  Please note that we will offer a credit note for sale items.

Replacement goods must be ordered by placing a new order.

All goods, including any gift with purchase, must be returned to us unworn and in their original packaging, complete with all labels.

2. Faulty Goods

Without prejudice to your statutory rights.

If you think that your goods are faulty please return them to us at the address shown below. We recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us.

On receipt of the goods and after inspection of the goods we will either:

·         accept the return and refund the price of the goods plus postage

·         if the items are found not to be faulty, return them to you at your cost

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).

3. Returns Address

Please return all products to:-

The Children’s Shoe Company Limited

14 Oxford Road




TEL.01628 290212 (Mon-Sat 10:00-17:00)

Please make sure you enclose your original receipt and ensure your return is securely wrapped with your name and address clearly visible on the return. Goods remain your responsibility until we take safe delivery so we recommend you obtain proof of delivery (ie signed for) for your return as we cannot be held liable for goods lost or damaged in transit.

If you have any complaints or comments please contact us by emailing