INFORMATION FOR OUR CUSTOMERS
We are now fully re-opened to our customers both in store and online. During the last 8 years we have strived to offer you excellent customer service and this is demonstrated by our lovely TrustPilot reviews. We offer Royal Mail Tracked 48hrs postage on all our online orders bound for the UK and Royal Mail tracked delivery for all of our international orders. We also offer Free Returns.
All of us who work at The Children's Shoe Company will continue to operate in accordance with good practice and will maintain good hygiene controls.
We have taken the decision that despite the CoVid 19 Restrictions being lifted, we will continue to wear Face Masks in store and we would ask that all Customers and children over the age of 12 also wear a Face Mask. While fitting shoes we are within 1m of you and we spend longer than the recommended time at such a distance, therefore, in order to protect you and our staff this decision has been taken. We would ask for your support in this matter.
Should you prefer to shop online, to help you measure your child's feet at home we have updated our How to Measure page on the website and we will continue to answer any queries you may have either via email to firstname.lastname@example.org or through our Facebook page.
We look forward to welcoming you back into our shop but we would strongly suggest that you Make an Appointment during our busy periods, e.g. July through to September as walk ins can only be accommodated when we have a fitter available.